{"xsrfToken":"f93bec75272e5c99f2948c3c74c50a6f70cceb5c_lout","branding":{"id":"5","key":"ccrg","name":"CCRG Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bf3722","headerLinkHoverBGColor":"#bf3722","headerBadgeColor":"#bf3722"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"CCRGsolutions Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"CCRGsolutions Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c0a04b8c-a945-4abf-8606-3777192f7836/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZGE1NDBiZC0yNjBlLTQ2NzEtYWZmMy1iMmQ5MmIwMzM0MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMwYTA0YjhjLWE5NDUtNGFiZi04NjA2LTM3NzcxOTJmNzgzNiI6WyJyZWFkIl19LCJleHAiOjE3MzY0MTAyNTYsIm5iZiI6MTczNjQwOTY1Nn0.4uvjEttQXbZf2tryZtjp7K84vc0JR8h-u4d_XcJR2cg&client=9da540bd-260e-4671-aff3-b2d92b033413&height=300&mode=fit","bannerMediaApiFileId":"c0a04b8c-a945-4abf-8606-3777192f7836","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"ccrg","projectId":10006,"serviceDeskId":5,"name":"CCRG Support","description":"<p>Please choose an option below for support. If reporting a system problem, please choose which service you are using in the dropdown and detailed steps that led to the issue.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"65","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[17],"key":""},{"id":"66","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[17],"key":""},{"id":"67","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"68","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"69","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"70","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"71","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"72","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"73","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"74","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"75","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"76","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"77","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"78","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"79","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"80","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://ccrgsolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"Common Requests"}],"orderMapping":{"17":[65,66]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CCRG","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZGE1NDBiZC0yNjBlLTQ2NzEtYWZmMy1iMmQ5MmIwMzM0MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY0MTA4NTYsIm5iZiI6MTczNjQwOTY1Nn0.tHnNlB7LSjcOJxu2n1iDXsJhGRmJTv4pUZvLAIuAgPo","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"9da540bd-260e-4671-aff3-b2d92b033413","tokenDurationInMins":20}},"sharedPortal":{"name":"CCRGsolutions Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}